Privacy Policy

1. Introduction

NexArena Gaming Club ("NexArena", "we", "us" or "our"), registered in Bengaluru, Karnataka, India, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website at nexarena.com, use our premises, or interact with us in any way.

By using our services or visiting our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Data: Full name, date of birth, government-issued ID number (for tournament registration and age verification).
• Contact Data: Email address, phone number, postal address.
• Usage Data: Information about how you use our website, including IP addresses, browser type, pages visited and time spent.
• Technical Data: Cookie data, session identifiers and device information.
• Marketing Data: Your preferences for receiving marketing communications from us.
• CCTV Data: Video footage captured by security cameras in and around our premises, retained for 30 days.

3. How We Use Your Information

We use your personal data for the following purposes:

• To register and manage your membership or event participation.
• To respond to enquiries and provide customer support.
• To administer tournaments and verify eligibility.
• To send you relevant updates, event announcements and promotional offers (only with your consent).
• To maintain the security of our premises and website.
• To comply with our legal obligations under applicable Indian laws including the Information Technology Act, 2000.

4. Data Sharing and Disclosure

We do not sell, rent or trade your personal data to third parties. We may share your data with:

• Service Providers: Trusted third-party vendors who assist in operating our website, payment processing and communications (all subject to confidentiality agreements).
• Legal Authorities: Where required by law, court order or governmental authority.
• Event Partners: With your explicit consent, for sponsored tournament events where partner visibility is involved.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law:

• Member and contact records: Up to 3 years from last activity.
• CCTV footage: 30 days unless required for an ongoing investigation.
• Tournament records: Up to 5 years for prize disbursement and audit compliance.
• Website cookies: See our Cookie Policy.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access and receive a copy of your personal data we hold.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data (subject to legal exceptions).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at supp@nexarena.com or in writing at our registered address.

7. Security

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. These include SSL/TLS encryption, access controls, regular security audits and staff training. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

For any privacy-related enquiries, please contact our Data Protection Officer:

• Email: supp@nexarena.com
• Address: NexArena Gaming Club, 42, Koramangala 5th Block, Bengaluru, Karnataka 560095, India
• Phone: +91 80 4567 8901